FAQS

where do you deliver?

Artesia, NM & surrounding areas. We do not charge a delivery fee for deliveries within the city limits of Artesia. Any deliveries outside of city limits will require a delivery fee of .85 a mile that is charged four ways.

is a deposit required?

Yes. We require a 50% non-refundable deposit for all of our services to secure your event date. 50% is due at booking and the remaining 50% balance is due a week before your event date. Your complete balance must be paid a week before your event, no exceptions. Your deposit may transferred to another date (if available) if you need to reschedule. If you choose to cancel your service at any time, your deposit is still non-refundable, but it may be transferred to another available date for any service. If your booking only requires balloons, then the full payment is due at the time of booking.

what forms of payment do you accept?

We accept cash and Venmo. New Mexico tax will be added to every booking.

what surfaces do you set up on?

We can set up on many indoor level surfaces such as tile, concrete, cement and indoor flooring. If the event is outdoors we can set up on level turf and grass. We do not set up on rocks, gravel, dirt areas or uneven surfaces.

how much do you charge for event set ups/backdrops?

Our set up cost is calculated by the wants of the clients, design time, material cost, delivery, set up and take down. Set up's can range from $400-$1,500 (possibly more). We do require inspiration photos and a budget before committing to your event. All of the props we use for your event are rentals, unless discussed otherwise.

do you dispose of the balloons after the event?

We can and will dispose of the unwanted balloons after your event is over while picking up our rentals for an additional fee. Our disposal fee is $75.

bad weather policy.

We hardly do set up's outdoors, but if/when we do harsh elements are problematic. A strong enough gust can pull the arches and rentals to the ground, possibly sending it flying through the air. All arches, sequin walls, lit marquees, etc must be set face down on the ground when winds exceed 5mph. NO EXCEPTIONS. If wind reaches 5-10mph or higher we will have to reschedule, move your set up indoors or cancel. NO EXCEPTIONS. Safety for our clients is a number one priority here at The Modern House Party.

Heat and direct sunlight are also not ideal when it comes to our set up's that include balloons. We always use the highest quality balloons, but even those will matte and pop depending on the heat temperature.

If it is raining the day of your event and you decide to cancel, no refund will be given, but you will be given a credit and you'll be able to reschedule for any future date, if the date is available. You have until 6:00am the morning of your rental to let us know if you are going to postpone.

cancellation policy. (all services)

If you decide to cancel your services with us after the full balance has been paid, no refund will be given, but will be given a credit that you can use to reschedule for any service with the amount (pre tax) you paid, if the date is available. You have 48 hours before your event date to notify us of any and all cancellations, NO EXCEPTIONS. If a 48 hour notice is not given, no credit will be given nor can your payments be transferred to another date and you will have to pay full service price next time you decide to book with us. We understand things happen, but 48 hours is two days and by that time we have already purchased all the supplies needed for your event and the only thing left to be done on our end is set up at your event.